中華電信賀陳董事長旦親收
To: Taiwan Chunghwa Telecom chairman HECHEN Dan, 2006.5.15.
貴公司各行銷部門長期習慣用同屬貴公司之大量播放系統， 向市內電話逐戶播放廣告。
Your company's various marketing departments have had the long term habit of using your own broadcast system to play advertisement recordings to each subscriber's home telephone.
在國外此視為無水準亦能禁止（ｄｏｎｏｔｃａｌｌ．ｇｏｖ）。 沒想到在台灣， 電信公司本身在打！
Abroad this is considered low class and can be stopped (donotcall.gov). Who would have thought that in Taiwan, it is the telephone company itself calling!
詐騙電話猖獗， 其他單位早不主動打電話， 而您們仍勞駕消費者辨真偽。 難道不只是延長詐騙電話時代？ 無能追蹤詐騙電話來源就不要跟著搶著電話線。
Fraudulent calls are so common. Other organizations long ago stopped making unsolicited calls to customers, whereas you still trouble consumers to detect true from false. Isn't that just prolonging the era of fraudulent calls? As you are unable to detect the origin of fraudulent calls, you might as well not compete with them for the phone line.
市話客戶不像一般客戶， 不高興就能換業者。 貴內部各拒打名單管理凌亂， 客戶無法長期拒收。
Home telephone subscribers are not just usual customers. They can't just choose another provider. Your company's internal blacklist management is disorganized. The home subscriber has no way to opt-out for long.
換個文化吧。 颱風警報不逐戶撥打， 何況貴廣告。 難道每月帳單不已印載最新推銷消息？ 還給家裡的電話其原有的尊嚴。 不挨大家跑著接您的廣告了。
Time for a culture change. Even typhoon warnings are not broadcast to each home phone, so why then your advertisements? Can't we already see them on each month's bill? Restore the dignity home telephones once had. Stop making everybody run to answer your ad calls.
積丹尼先生您好： 傾接來函甚感慚愧！ 前次已答應您， 本單位促銷語音服務不打擾您， 一時疏忽又犯錯了， 容我道聲「十二萬分的抱歉」！
「數據語音業務」原是一項非常好的業務， 不幸為「不肖份子」所利用， 以致我們的客戶無法接受， 這是本公司的痛， 也是目前電話客戶相當困擾的問題。 積丹尼先生本單位對您不敬的地方， 請直接與我連絡， 電話04-25265899 jusenchn at cht com tw 陳科長當竭誠為您服務。
敬祝 安康。 中華電信豐原營運處， 行銷科陳科長敬上 05.16.2006
(The local representative apologized.)
謝謝。 有空還是傳達給賀陳， 值得全國推行。
Thanks. If you get a chance still let Hechen see it. Worth promoting through the whole country.
Last modified: 2015-09-14 15:22:43 +0800